Discover how agentic AI is reshaping customer service—boosting agent productivity, enhancing customer experience, and driving strategic growth. Contact centers are on the brink of a major transformation. While generative AI (GenAI) has already begun to streamline operations and personalize customer interactions, a new wave of innovation is emerging: agentic AI.

In this IDC Spotlight—Leveraging Agentic AI to Enhance Agent Productivity and Customer Experience in Contact Center Operations—you'll explore how agentic AI goes beyond automation—bringing reasoning, planning, and autonomous action to customer service. Transform Your Procurement Processes with Automation Powered by IBM watsonx Orchestrate.

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